Focus on the production of beauty equipment

Vanilla has excellent R&D team, we always keeping on thinking about new ideas and concepts to apply on the products

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Shopping FAQ

How Long Will It Take To Get My Package?

 

Affected by Covid-19, there will be some delay on the delivery.

After each order is placed, we process them in the order that they are received. We strive to ship each order within 2 business days, though processing times may be longer at certain times of the year. L&L Skin orders ship via free shipping ways will arrive in 7-20 days, ship via DHL / UPS / FedEx or other premium express services and will generally arrive within 4-7 business days, depending on your location.

 

 

Orders placed during weekend or during a holiday will be processed the following week.

 

 

We will email you shipping tracking info when available, and you can also check the tracking info via llskinshop.com dashboard, or contact our L&L Skin Customer Service Team at service@llskin.jp.

What Payment Methods Are Accepted?

 

The payment methods accepted are: PayPal, Debit or Credit Card.

How much is shipping?

 

Please check shipping cost on www.llskinshop.com

Please note, international customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government.

Product FAQ

The product suddenly stopped vibrating and is not working. What should l do？
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Cooling mode is not cool or hot mode is not heating，what's the reason？
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Can l use it every day？
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I have sensitive skin，can l use them？
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Why is Heated Mode not working?
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How to recharge it？
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How long can l use when fully charged？
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Can l use the product while charging?
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Should cean the comb after use？
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How will l feel during the EMS treatment？
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ls this device waterproof？
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